Shipping and Delivery
Shipping & Delivery
What delivery methods are available?
Our Standard Delivery method is via the United States Post Office. For most in-stock items delivered via Standard Delivery within the continental United States you should expect to receive your order within 7-10 business days of placing your order, depending on your delivery area. Orders shipped outside the continental United States may take up to 60 days to be received via Standard Delivery. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6-8 weeks for delivery.
Signature Required: Please note that, regardless of your chosen delivery method, orders with a merchandise value of $500 or more will require a signature upon receipt of delivery. If your order is sent to you in multiple packages, each will require a signature.
If you would like to receive your order more quickly, rush options (available on in-stock items, within the continental U.S. only) are offered:
Orders for all rush delivery methods must be placed by 11:00 AM Eastern time for that day's processing. If you would like to inquire about the cost and availability of delivery for your order outside of the continental U.S., please call Customer Service at 1-800-853-8555.
Please add $9.95 for all shipments to Alaska, Hawaii, Puerto Rico, and U.S. Territories. Items with heavyweight charges are not available outside the 48 contiguous states.
What will it cost me in the way of delivery charges?
|Delivery Charges for Continental US ONLY.|
|$50.00 and above||Free*|
|up to $49.99||$6.95|
*Everyday Free shipping on orders of $50 or more (after the discount is applied) is applicable only to standard delivery charges and within the continental US only. UnderGear® reserves the right to change the terms or discontinue this promotion at any time.
Standard Delivery 7-10 Business Days
Alaska, Hawaii & Puerto Rico add $9.95 to Standard Delivery Charge
Shipments to multiple addresses add $5.00
Inernational Shipping—Contact Customer Service for pricing and availability
Rush Delivery options—Order must be placed by 11:00 AM Eastern Time. Charges in addition to Standard Delivery service:
|Delivery Charges on Canada Orders ONLY.|
|up to $15.00||$7.95|
Do you ship internationally?
At Undergear, we ship almost anywhere in the world! Because international shipping charges are based upon weight, dimensions and final destination, we must calculate the cost upon receipt of your order. When you place your order online, shipping charges will be displayed for your order, but as our system automatically calculates shipping for U.S. orders, please disregard this amount. We will immediately notify you via email of the final cost and release the order only upon receiving confirmation that you are aware of the total cost and would like to ship the item(s). Please note that express shipping is not available for international orders, and some oversized items may be restricted. If you have any questions about placing an international order, call us at 1-800-853-8555 (country code 001).
How can I check the status of my order?
You can check the status of your order online. If you have any questions about your order, including order status, call us at 1-800-752-5552 or email us at firstname.lastname@example.org. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.
What is a backorder?
Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. You will be billed shipping for each item on a pro-rated basis (based on the total dollar amount of your order) as it ships.
If you would like to inquire about the status of a backordered item, call us at 1-800-752-5552 or send us an email at email@example.com and include your name, address and order confirmation number, if available.
To cancel any backordered item, call us at 1-800-853-8555 or send us an email at firstname.lastname@example.org and include your name, address and order confirmation number, if available, and the item you wish to cancel. If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery and it will be returned to us.