Refund policy

RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We apply a restocking fee of 20% on all items that are returned.

Shipping a Return
To return your product, you should mail your product to:

UnderGear Returns
P.O.Box 3945
Boynton Beach, FL 33424




 

You will be responsible for your own shipping costs returned items. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

**ALL MALE POWER AND MALEBASICS SALES ARE FINAL. NO RETURN OR EXCHANGE WILL BE ACCEPTED**